Welcome to the Return Policy page of Genesis 144 Store. Our Return Policy ensures that shopping with us is safe, convenient, and stress-free. We understand that sometimes issues may occur with products, and our goal is to provide clear instructions for requesting returns, refunds, or exchanges.
If you receive a damaged, defective, or incorrect item, you can request a return within 7 days of delivery. To start a return, contact our support team with your order number and a brief description of the issue. Our team will provide detailed instructions on how to return the item safely.
According to our Return Policy, all items must be in their original condition, unused, and in their original packaging. Once we receive the returned item, it will be inspected to ensure it meets our guidelines. After approval, we will process your refund to the original payment method or provide an exchange as requested. This approach is part of our Return Policy to maintain transparency and customer satisfaction. Many customers ask about shipping costs for returns. For non-defective items, the customer is responsible for return shipping. However, if the item is damaged, defective, or sent incorrectly, Genesis 144 Store will cover the return shipping fees according to our Return Policy.
Refunds are generally processed within 5–10 business days after the returned item has been received and approved. You will receive a confirmation email once the refund or exchange has been completed.
Our Return Policy is designed to give customers confidence when shopping online. If you have questions or require assistance, our support team is always available to help. We strive to resolve all return-related issues quickly and efficiently to ensure your shopping experience at Genesis 144 Store is smooth and satisfying.
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